Teams

Manage agents, view status, latest activities, and use chat and transfer features to streamline team support.

Path: Go to the left menu, option "teams" in the Service interface.

Agent filter: Allows selecting all or filtering by specific groups, making it easier to find agents.

Agent list: Displays each agent with avatar, name, status (online/offline), last update, and a "you" indicator for the logged-in user.

Chat area: Shows the conversation with the selected agent, including name, email, history, and a field to type messages.

Message sending: Field to type and button to send messages to the selected agent.