Main menu
Get to know each area and submenu of the system in detail: dashboards, visitor monitoring, contacts, chat, helpdesk, data, profile and status.
View article
Portal solutions
Manage the knowledge base, organize categories, folders and solutions, create, edit and search content to streamline service and standardize responses.
View article
Top Right Menu
Learn in detail each function of the top menu: notifications, quick creation, search, settings, and logout.
View article
People
Manage individual contacts; view, add, and edit detailed person information, including contact details, organization, tags, and visibility permissions.
View article
Teams
Manage agents, view status, latest activities, and use chat and transfer features to streamline team support.
View article