Contracting and Payment Terms
Learn how to contract and activate Tolv services. See all accepted payment methods, due dates, boleto issuance, PIX, invoices, and billing rules. Direct support via chat or financeiro@tolv.io.
Tolv platforms are sold exclusively to individuals and legal entities based in Brazil. At this time, we do not serve foreign companies, government agencies, state-owned companies, or companies with public ownership.
Accepted Payment Methods
Activation and subscription payments can be made in the following ways:\n
- Credit Card (Visa or Mastercard): one-time payment, no installments. The card number is not stored.
- Bank Slip (Boleto): one-time payment, issued upon request via financeiro@tolv.io or through our chat.
- PIX: payment via "copy and paste" code included in the generated boletos.
To access your invoices, boletos, PIX receipts, and tax invoices, use the billing portal:
Training Purchases – Tolv Learning
Purchases of training through the platform https://learning.tolv.io can be made via bank slip (boleto) or PIX ("copy and paste").
For volume purchases or corporate quotes, contact comercial@tolv.io.
Payment Security
Payments made to Tolv will appear on the card statement as "Tolv". For security reasons, we may request documents to validate the cardholder and the buyer's address.
Payments via Bank Slip (Boleto)
We use Banco Inter boletos exclusively, valid only for one-time payments. The boleto can be paid at banks, lottery agencies, banking correspondents, or internet banking. Request your boleto via financeiro@tolv.io or chat.
Important: we do not send boletos by mail. We have no representatives or intermediaries. All charges are issued in the name of:
TOLV12 TECNOLOGIA LTDA - ME
CNPJ: 10.975.022/0001-20
Address: Av. Carlos Gomes, 111/1101-05-A – CEP 90480-003 – Porto Alegre – RS.
Since April 2025, we no longer use Banco Bradesco boletos. If you have any questions, contact our support team before making any payment.
Payments via PIX
All Banco Inter boletos issued by Tolv include a PIX payment code.
If you make the payment using a PIX key different from the one stated on the boleto, send the receipt to financeiro@tolv.io for recording and activation.
Urgent Account Activation
For immediate activations, we recommend payment by credit card.
If you choose bank slip (boleto), pay in advance: the standard boleto due date is 3 calendar days. The account is activated only after bank clearance, which occurs on the business day following payment.
Boletos not paid within 3 business days after issuance are automatically canceled.\n
Monthly Fees
After account activation by credit card, monthly fees will be charged automatically on the due date, which may be on the 5th, 10th, 15th, 20th, or 25th. The system sets the due date based on the date of the first payment. If necessary, you can request a change of date via email or chat.
For bank slip (boleto), the invoice will be generated 5 to 10 days in advance and sent by email. If you do not receive it, access your account and go to the Billing area to issue a second copy.
Late Payments
Accounts with overdue payments are automatically suspended 3 days after the due date. For credit cards, if the charge is declined, you will be notified by email and can update the card details directly in the billing area.
Electronic Invoices (NF-e)
We issue the electronic invoice (NF-e) right after payment confirmation. If your company requires advance issuance of the invoice and the service agreement, contact support.
Other Payment Methods
We only accept:
- Visa and Mastercard credit cards (one-time payment);
- Bank slip (boleto) (Banco Inter);
- PIX (via boletos).
We do not accept: bank deposits, debit cards, direct bank transfers, PagSeguro, PayPal, or similar.
Support
If you have any questions, contact our team at financeiro@tolv.io or via the chat available on our website (Monday to Friday, 9:00–12:00 and 13:30–18:00 BRT-03:00).