Chats
View and filter detailed reports on handled chats, with export options and analysis by period, department, agent, channel, and other criteria.
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Contacts
Analyze the contacts registered in the system, apply filters by period, department, code, name, email, and channel, and export the data for detailed tracking.
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Abandonments
Monitor service abandonments, filter by period, department, code, name, email, and channel, and export reports to identify improvement opportunities.
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