Abandonments

Monitor service abandonments, filter by period, department, code, name, email, and channel, and export reports to identify improvement opportunities.

Path: Access via the left menu > Data > Analytics > Abandonments

Period filters: Set "Start date" and "End date" to analyze abandonments within a given range.

Date shortcuts: Use options like "Today", "Yesterday", "Last 3 days", "Last 7 days" and "This week" to simplify analysis.

Departments: Select departments to identify which areas have more abandonments.

Code: Filter by the code of the abandoned interaction to locate specific cases.

Name: Search by the name of the customer who abandoned the interaction.

Email: Filter by email to identify customers who abandoned more than once.

Channel: Choose the service channel, such as "Webchat" or "WhatsApp", to analyze where more abandonments occur.

Filter button: Click to apply the filters and view the abandonments found.

Export data: Export abandonments to CSV/Excel for reporting and external analysis.

Results: See the number of abandonments found according to the applied filters.

Results table: Displays Code, Date/Time, Channel, Name, and Email of abandonments. Example: quickly identify abandonment patterns by channel or time.