How to change my agent status?
Learn how to change your agent status in the system.
To change your agent status, click your avatar at the top of the main menu. A menu will appear with status options: online, busy, or offline. The online status indicates that you are available to receive new requests, while the busy status prevents new requests from being assigned but keeps you visible to the team. The offline status indicates complete unavailability. Changing your status is essential to organize your routine, avoid unwanted interruptions, and inform colleagues about your availability in real time.
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