How to organize solutions into categories and folders?
Discover how to structure the knowledge base with categories and folders.
In the "Solutions" area, use the "Create category" and "Create folder" options to structure the knowledge base content. Categories group broad topics, while folders subdivide specific subjects. This organization makes it easier to navigate, search for information, and maintain content. We recommend creating a logical hierarchy, naming categories and folders clearly, and periodically reviewing the structure to ensure easy access to solutions.
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