How to create a new solution in the knowledge base?
See the step-by-step guide to create solutions in the system knowledge base.
Access the "Solutions" menu and click "Create solution". Choose the category and the folder where the solution will be inserted. Fill in the title, summary, and detailed content, and you can include images, videos, and links. Set whether the solution will be public or internal, mark it as featured if you want greater visibility, and fill in the SEO fields for search engine optimization. After saving, the solution will be available for reference, streamlining support and standardizing responses.
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